Privacy Policy

Last Updated: 17 November 2025

Welcome to Austin Digitizing (“Company”, “we”, “us”, or “our”).
We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website or use our services.

By accessing our website or submitting your information, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information in three ways:
(1) Information you provide to us directly
(2) Information collected automatically
(3) Information from third-party tools and payment processors

A. Information You Provide to Us

When you register, submit an inquiry, request a quote, upload artwork, or place an order, we may collect:

  • Full Name
  • Company Name (optional)
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Artwork / Design Files & Notes
  • Order Details
  • Payment Information (handled securely by Stripe or other payment processors—we do NOT store full card numbers)

B. Information Automatically Collected

When you visit our website, we automatically collect:

  • IP Address
  • Device and browser details
  • Pages visited
  • Time spent on pages
  • Referring URLs
  • Cookies and tracking technologies (for performance and personalization)

C. Information From Third Parties

We may receive limited information from:

  • Payment processors (e.g., Stripe, PayPal)
  • Analytics tools (Google Analytics)
  • Social media platforms (if you contact us there)

We do not receive or store your full credit card details.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

A. To Provide and Improve Our Services

  • Processing inquiries, quotes, and orders
  • Delivering digitizing, vector, design, or patch artwork
  • Account creation and management
  • Processing secure payments
  • Sending order updates

B. Customer Support

  • Responding to questions, requests, and concerns
  • Providing technical assistance

C. Internal Business Operations

  • Record keeping
  • Improving website performance, security, and customer experience
  • Analytics and website optimization

D. Marketing & Communication

  • Sending promotional emails, service updates, special offers
    (You may opt out at any time)

E. Legal & Compliance

  • Preventing fraud
  • Complying with Stripe, PayPal, or regulatory requirements
  • Meeting legal obligations

3. Legal Basis for Processing (GDPR Compliance)

For visitors from the EU/EEA, we process your personal data under the following legal grounds:

  • Performance of a contract – To deliver services you request
  • Consent – When you opt in to marketing or cookies
  • Legitimate interest – To improve services, prevent fraud, maintain security
  • Legal obligation – When required by authorities or financial regulators

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze traffic and performance
  • Personalize user experience

You can control cookies through your browser settings or opt-out as required by GDPR/CCPA guidelines.

5. How We Protect Your Information

We implement strong technical, physical, and administrative security controls, including:

  • SSL/HTTPS encryption
  • Secure servers
  • Access-restricted systems
  • Encrypted payment processing via Stripe/PayPal
  • Regular monitoring for vulnerabilities

Despite these efforts, no method of transmission over the Internet is 100% secure. However, we continuously work to protect your data to the highest standards.

6. Sharing & Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information only with:

A. Service Providers

Trusted partners who help us operate our business, including:

  • Stripe (payment processing)
  • PayPal
  • Hosting providers
  • Email/SMS providers
  • Customer support tools
  • File storage providers

These partners are not permitted to use your data for anything other than providing services to us.

B. Legal Requirements

We may disclose information:

  • To comply with applicable laws or legal processes
  • To respond to government or regulatory requests
  • To enforce our terms, protect our rights, or prevent fraud

C. Business Transfers

If we merge, sell, or transfer ownership, your information may be part of the transferred assets. You will be notified in such cases.

7. Data Retention

We retain your personal data only for as long as:

  • Needed to complete orders or provide services
  • Required by legal, financial, or tax regulations
  • You maintain an active account with us

You may request deletion at any time (see user rights below).

8. Your Rights Under GDPR

If you are located in the EU/EEA, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Request data portability
  • Object to processing
  • Restrict processing
  • File a complaint with your local authority

To exercise your rights, contact us at the email provided below.

9. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Opt out of data selling (we do NOT sell personal data)
  • Receive equal service & pricing regardless of your privacy choices

To submit a CCPA request, contact us using the information below.

10. International Data Transfers

Your information may be processed on servers located outside your country.
We ensure all transfers comply with international privacy regulations and use secure, compliant systems such as Stripe, AWS, or other trusted providers.

11. Children’s Privacy

Our services are not intended for users under 13.
We do not knowingly collect data from children. If such data is found, it will be deleted.

12. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices of other websites.

13. Changes to This Privacy Policy

We may update this policy occasionally to reflect:

  • Legal changes
  • Operational changes
  • New services or features

The latest version will always be posted on this page with the updated date.

14. Contact Us

If you have questions, concerns, or data requests, you may contact us at:

Austin Digitizing
📩 Email: info@austindigitizing.com
🌐 Website: www.austindigitizing.com